Frequently Asked Questions


There are 42 FAQs.

  • 1. How can I check availability and fares without entering my credit card details?

  • 2. How can I receive help with on-line booking?

  • 3. How can I choose my destination?

  • 4. I would like to cancel a previous booking. How do I do this?

  • 5. I would like to make changes to a previous booking. How do I do this?

  • 6. I'm not in the Kingdom of Saudi Arabia, can I book on-line?

  • 7. How do I find my nearest Sales or Reservation Office?

  • 8. What is 'SSL'?

  • 9. How do I make arrangements for special needs and/or assistance?

  • 10. How do I order a special meal?

  • 11. What is Online Payment?

  • 12. I made my booking through your website, can the e-ticket(s) be issued by travel agencies?

  • 13. What do I need for making an online payment?

  • 14. What is Verified By Visa/MasterCard SecureCode?

  • 15. I don’t know or forgot my Verified By Visa/MasterCard Secure Code password (PIN)? What should I do?

  • 16. Can I check the flight schedule (time table) for International/Domestic flights?

  • 17. I made my booking through the call center, can I pay online?

  • 18. After completing payment, where do I get my tickets?

  • 19. What happens if I cancel my booking which I have paid for online given I have collected my tickets?

  • 20. After paying online, If I did not receive the e-ticket, what shall I do?

  • 21. What is an electronic ticket?

  • 22. Why is e-ticketing being introduced?

  • 23. What are the advantages of electronic ticket?

  • 24. Will paper ticket be used along with electronic ticket?

  • 25. Can the e-ticket receipt be used as a ticket?

  • 26. Are e-tickets accepted on all airlines?

  • 27. Which routes are eligible for e-tickets?

  • 28. How important is the booking information when issuing an e-ticket from a ticket office?

  • 29. Are there any additional requirements to issue e-tickets?

  • 30. How do I know that the ticket is issued correctly without having a paper ticket?

  • 31. What is the e-ticket validity?

  • 32. What is the e-ticket usage duration?

  • 33. What kind of Identification must be presented at the ticket office /check-in counter?

  • 34. Will I accumulate Alfursan miles when traveling with an electronic ticket?

  • 35. Do I need a copy of the e-ticket Receipt to be able to check in for a flight?

  • 36. How would I check in with e-ticket?

  • 37. Do I need a copy of the e-ticket receipt to enter the airport?

  • 38. How can I retrieve my booking?

  • 39. Where can I find the booking reference/PNR?

  • 40. Is there penalty charges for "No Show" of a confirmed booking?

  • 41. When should I go to the airport to finalize my travel check-in?

  • 42. Can I go to the airport to travel without having reservation?