The renovation project for the office include restructuring of the building to create more space for visitors and staff and provide passengers with all the required services. It also includes establishment of a special office for women where well-trained female staff will provide services to women passengers.
It will be the second women’s office in Riyadh after the office at Princess Nourah University, and fourth in the Kingdom as there are two women offices in Rawdhah and Hera Market in Jeddah.
The new office in Riyadh will have a total area of 1,700 square meters. Once completed the office would bring about a qualitative change and improvement in customer services. The office is designed in accordance with Saudia’s new customer service concept that aims at enhancing care and comfort of passengers.
The new office will be provided with comfortable chairs for people to relax while waiting. In the meantime people will be able to watch television programs and make use of Saudia’s various automatic services. Passengers will be able to evaluate the services offered by the staff before leaving the office.
The modernization of Riyadh office comes as part of Saudia’s endeavors to develop services rendered to passengers in terms of content and form. In the first phase, the office’s southern side will be closed for the renovation work while its eastern side will continue to provide services to passengers. The eastern side will be renovated in the project’s second phase.
All other offices in the capital city will work in full swing to meet the growing requirements of passengers. These include offices in Badea’a, Khorais, Old Airport (which will handle government tickets and discounted tickets for students and military officers). The main office in Murooj will continue to provide government ticket services.
It is worth mentioning that all Saudia offices in Riyadh will operate from 8 a.m. until 11 p.m. from Saturday through Thursday except the one in Old Airport, which will work from Saturday through Wednesday. Only the Murooj office works on Fridays from 3 to 10 p.m.
The offices in Riyadh have been provided with 13 self-service machines, which passengers can use for issuing tickets and boarding passes. These machines will operate all days of the week. Saudia extends a variety of electronic services through its website, apart from iPhone and mobile phone services and ticket sales through call centers.