Alfursan services available through the unified call centers
Saudi Arabian Airlines launches, on Wednesday 19 Muharram 1433H (corresponding to December 14, 2011), their special services to members of the ALFURSAN loyalty program through the unified call centers. Where services include making reservations and issuing tickets and after-sales services, which include re-open tickets and change itineraries and travel class alongside the services for the issuance of rewards miles tickets.
Option number (3) has been allocated for ALFURSAN member services when calling the unified call center (920022222), while the option number (1) for self-services, and option number (2) for the rest of the callers who do not hold membership with ALFURSAN with continuation of the same services provided to them now.
And for members of ALFURSAN from outside the Kingdom of Saudi Arabia, who wish to issue rewards miles tickets, they can call on (+966 (2) 6861010). Where, services and membership benefits will be provided directly; in addition to continue to provide the same service through the website of Saudi Arabia.
Saudi Arabian Airlines Orders 30 New Aircraft
Saudi Arabian Airlines (SV) signed in Riyadh, Sunday November 7, 2010 a contract with Boeing to supply 22 new 777-300 ER and eight 787 Dreamliner aircraft for its fleet. The signing ceremony was attended by H.H. Prince Fahd Bin Abdullah Bin Mohammed Al-Saud, Assistant Minister of Defense and Aviation and Inspector General for Civil Aviation Affairs. The contract was signed by Engineer Khalid Al-Molhem, the Director General of Saudi Arabian Airlines and Jim F. Albaugh, President and CEO of Boeing Commercial Aircraft. The event was attended by a number of Boeing and SV officials along with local and international media representatives.
The signing is part of Saudi Arabian’s strategic plan to modernize its fleet through the acquisition of 82 of the latest aircraft. The aim is to meet growing passenger demand and enhance the national carrier’s competitive position at both regional and international levels.
“Our decision to order the 777-300 ER is part of a long-term growth strategy to expand and modernize our fleet with newer, more fuel-efficient airplanes,” Al-Molhem said.
Al-Molhem thanked King Abdullah, the Custodian of the Two Holy Mosques, for his support of Saudi Arabian Airlines. He said Crown Prince Sultan Bin Abdul Aziz, Deputy Premier, Minister of Defense and Aviation and Inspector General, has also been behind Saudia’s success.
“We see direct benefit because of the 777-300ER’s improved fuel efficiency, seat-mile costs and the economics of operating a twin-engine airplane over long distances.”
The Director General said that most of the aircraft were to be used as part of a program to rationalize domestic services and increase seating capacity by 20 percent.
“For nearly seven decades, SV has been playing a major role in the country’s development. It has linked all parts of Saudi Arabia with a modern air transport network. In addition, it has greatly contributed to the commercial exchange between Saudi Arabia and the world,” he added.
Saudi Airlines and Air France to sign a codeshare agreement
Saudi Arabian Airlines and Air France have signed a codeshare agreement, to begin co-operation on flights between the Kingdom of Saudi Arabia and France, beginning 11 January 2011.
This will effectively extend the Saudi Airlines network to offer daily services between Paris and Jeddah and Riyadh, and to give access to many new countries and destinations in Europe and North America, via Paris, on SV flight numbers.
DDG opens SV Station in China
On behalf of Eng. Khaled Al-Molhem, Director General of Saudi Arabian Airlines, Deputy Director General Mr. Abdul Aziz Al-Hazmi opened the Airline’s new station in Guangzhou, China on Monday, March 28, 2011.
The opening ceremony was attended by Saudi Ambassador to China Mr. Yahya Al-Zaid, the vice president of the Civil Aviation Authority in Guangzhou, top SV executives and a large number of media persons from both countries.
Mr. Al-Hazmi and his accompanying delegation arrived in Guangzhou on Sunday on board the first Saudi Arabian flight (No. 880) to the city, using a Boeing 777 aircraft. The flight, which originated from Jeddah had a stopover in Riyadh. The return flight (No. 881) also passes by Riyadh.
In a statement on the occasion, Mr. Al-Hazmi said the decision to operate the new flight to China was taken on the directive of Eng. Al-Molhem, after conducting a feasibility study, within the framework of expanding Saudi Arabian’s international network.
Al-Hazmi disclosed the Airline’s plans to operate flights to other Chinese cities if it was found economically feasible. The flights to Guangzhou will be available on the Jeddah-Riyadh-Guangzhou route on Saturdays, Tuesdays and Thursdays while on the Guangzhou-Riyadh-Jeddah route on Sundays, Wednesdays and Fridays.
“Efforts are underway to develop Saudi Arabian’s network in line with the tremendous progress it has achieved over the past years in terms of upgrading technical infrastructure, purchasing advanced aircraft and improving customer services,” the DDG said.
On his part, Saudi Ambassador Al-Zaid expressed his happiness over the remarkable progress achieved by the national carrier over the years. “The new flight to Guangzhou can be considered an important phase in the development of Saudi Arabian Airlines as it would serve the growing passenger and cargo traffic between the two countries,” the ambassador said.
“We hope Saudi Arabian would operate its flights to more Chinese cities in the future. We are proud of Saudi Arabian Airlines being one of the largest airlines in the world,” Al-Zaid said.
SV Begins China Flights on March 26
Saudi Arabian Airlines will operate its first flight to the Chinese city of Guangzhou on March 26. It intends to operate three flights weekly using a Boeing B-777 aircraft, which has (24) seats for the First Class, (38) seats for the Business Class and (170) seats for the Guest Class. The flights to Guangzhou will be available on Jeddah-Riyadh-Guangzhou route on Saturdays, Tuesdays and Thursdays while the return flights on Guangzhou-Riyadh-Jeddah route will be on Sundays, Wednesdays and Fridays.
It is worth mentioning that Guangzhou is Saudi Arabian Airlines’ first station in China for passenger flights. However, it has been operating cargo flights to the country with four flights weekly to Shanghai. There are plans to increase the number of cargo flights considering the growing traffic of goods between the two economic giants.
Saudi Arabian Airlines currently operates flights to (26) domestic and (54) international destinations in addition to the extra flights it operate from other stations during the Haj season, bringing the total to more than (100) destinations worldwide. It has restructured its flight network in order to make maximum utilization of its modern fleet of aircraft, which has been recently beefed up by (40) Airbus planes from the newly purchased (88) Airbus and Boeing aircraft.
Saudi Arabian Accord with HRDF to Train Saudis
Saudia Aerospace Engineering Industries Company of Saudi Arabian Airlines signed an agreement with the Human Resource Development Fund (HRDF) on October 24, 2010 to train 100 Saudis to work in the aviation industry. Mr. Khaled Al-Molhem, Director General of Saudi Arabian Airlines, who attended the signing ceremony at Prince Sultan Aviation Academy, emphasized the national carrier's resolve to train Saudis to take up various jobs in the aviation sector.
The agreement was signed by Eng. Ali bin Abdullah Milaat, CEO of Saudi Aerospace Engineering Industries Company, and Mr. Hisham bin Abdul Rahman Lingawi, Director of HRDF in Makkah province. In a statement on the occasion, Eng. Milaat said Saudi Arabian Airlines has been playing a remarkable role in the training and employment of Saudis since 1964, when it sent 30 Saudis to the United States for training on the maintenance of aircraft engines and studying aeronautics. He said the total number of Saudi employees sent by Saudi Airlines for higher studies and training reached more than 5,000," he said. In a similar statement, Mr. Lingawi commended Saudi Arabian Airlines and Saudia Aerospace Engineering Industries Company for their efforts to train and employ Saudis in the aviation sector, adding that it would contribute to Saudization of jobs in the vital sector.
Under the agreement with HRDF, the Aircraft Maintenance Training Institute, an affiliate of Prince Sultan Academy, will train 100 Saudis from November 2010 to December 2011 at the rate of 25 trainees every three months. It is the first institute in the Kingdom to be licensed by the General Authority of Civil Aviation and has the capacity to train 200 trainees every year. It is equipped with advanced training facilities and manned by highly qualified trainers. The institute has eight classrooms and each can accommodate 25 students. Apart from aircraft hangars, it has workshops for engines, engine parts, electronic aircraft equipment, aircraft structure, audio visual systems and painting.
Deportation back to Saudi Arabia
Based on that, all passengers must be informed to commit to these regulations immediately, when they make booking or issue tickets to all the European Union SCHENGEN Countries, otherwise they will be held responsible for violating these regulations.
Record increase in flights from Riyadh
Within the framework of its strategic plan to develop its network of domestic and international flights, Saudi Arabian Airlines implemented a new operation system from the beginning of 2010. The new system, which was introduced to strengthen the national carrier's competitive position, coincides with the arrival of newly purchased Airbus planes. The new system aims at operating direct flights between Saudi Arabia and Europe and increasing the number of passengers carried by the Airline by 20 percent in 2010 compared to the previous year.
The system has been instrumental in improving services to clients. The plan's second phase that begins on November 10, 2010 aims at increasing flights between Riyadh and the Kingdom's different regions. Saudi Airlines introduced the system to meet the requirements of growing number of passengers and promote domestic tourism. It offers greater number of seats on its flights between Riyadh and other domestic destinations and reduces the frequency between flights. The number of flights from Riyadh to Dammam increased from five to seven daily, reducing the frequency between flights to two-and-half hours. There will be 55 flights weekly between Riyadh and Abha (instead of 50) at the rate of eight flights daily. Flights between Riyadh and Jazan have been increased to 23 instead of 17 weekly. There will be 22 flights weekly (instead of 18) to Tabuk, 14 to Hail and 11 to Baha.
Flights from Riyadh to international destinations will also witness increase. There will be seven flights weekly to Beirut, nine flights to Bahrain, seven flights to Amman, five flights to Doha and two flights to Sanaa. Substantial increase has been made in flights from Riyadh to Cairo, Damascus, Dubai and other international destinations.
Saudi Airlines was able to increase flights as a result of the arrival of 24 newly purchased Airbus aircraft. The number of the new aircraft to be received from Airbus will reach 39 by the end of this year. The national carrier has signed agreements with Airbus and Boeing to purchase 82 aircraft as part of its efforts to modernize its fleet.
Record performance in a single month
Saudi Arabian Airlines achieved a record rate of performance in operating scheduled and extra flights to Cairo from its main stations in Riyadh, Jeddah, Dammam and Abha in August 2010. It operated 327 flights to transport 62,148 passengers, in addition to 516 flights to transport 148,015 passengers from Cairo to the Kingdom, registering 17 percent increase compared to the same period last year.
It is worth mentioning that Saudi Arabian Airlines achieved this highest rate of performance despite the halt of flights between Madinah and Cairo. Air travel between Saudi Arabia and Egypt has been on the rise year after year as a result of the consecutive occurrence of importance seasons such as summer and Umrah.
SV wanted to make use of this increasing passenger traffic during high seasons by increasing its seat capacity and operating more flights. There will be dramatic improvement in the airline’s services in the coming months with the arrival more newly purchased Airbus planes to join its fleet of aircraft.
The national carrier has already received 24 Airbus planes from a total of 70 new Airbus and Boeing aircraft it ordered two years ago. By the end of the year, the number of new Airbus planes received by the airline will increase to 39, enabling the national carrier to operate more flights and increase seat capacity on its flights between the Kingdom and Cairo and other destinations.
On August 20, 2010 Saudi Arabian Airlines operated 25 flights between Cairo and different stations in the Kingdom to transport 8,021 passengers. This represents a record performance in a single day.
Cairo is considered one of Saudi Arabian’s most important international stations in terms of flights and passengers. The airline was able to shift successfully to Terminal No. 2 for Arrivals and Terminal No. 3 for Departures at building No. 1 at Cairo International Airport.
Record growth in SV flights to India
Saudi Arabian Airlines (SV) has registered tremendous growth in the number of passengers carried on its flights to and from India. In the first six months of this year the national carrier transported (190,285) passengers to and from Jeddah, Riyadh, Dammam and Madinah to eight Indian destinations on (930) flights.
It is worth mentioning that Saudi Arabian Airlines carried (420,920) passengers on (2,016) flights in 2009.
Mumbai topped the list of Indian destinations by handling the largest number of passengers and flights in the past year. Saudi Arabian Airlines currently operates flights to the Indian cities of Mumbai, Delhi, Hyderabad, Chennai, Calicut, Kochi, Bangalore and Lucknow.
SV Operates Flights to New Destinations in India
Saudi Arabian Airlines (SV) will commence flight operations to three new destinations in India during the coming week. This comes as part of the Airline’s strategic plan to expand its route network to include high traffic destinations with potentially higher yields.
SV will commence operations to Lucknow with three flights per week, effective the 28th of March, 2009.
It will commence operations to Bangalore with two flights per week, effective the 30th of March, 2009. And, it will commence operations to Calicut with four flights per week, effective the 31st of March, 2009. All flights operating to these stations will utilize Boeing B757 aircraft.
The number of destination that SV will be operating to between the Kingdom and India, will now include 8 stations in total. The station additions affirm the continuous increase in air travel to this sector, which occupies a prominent segment of the Airline’s international route network.
This came as a statement from Mr. Abdullah Bin Mushabbab Al-Ajhar, VP Public Relations, who verified that Saudi Arabian Airlines is keen on fulfilling all operation and traffic requirements on this, and on any other international sector as seen viable by marketing studies.
Saudi Arabian Airlines carried 334,251 passengers and uplifted 14,880,336 kg of cargo out of India in 2008.
"Saudi Arabia" cancels 28 trip to Europe due to volcanic ash
Saudi Arabian Airlines Announced the cancelation of 28 flights departing to Europe due to the Iceland volcano ashes, and that includes; six flights from Jeddah to London, four flights from Riyadh to London, a single flight from Dammam to London, a single flight to Germany, and two flights to Switzerland. While the canceled flights departing from Europe to Jeddah and Riyadh include; nine flights from London, and 3 flights from Paris.
Rome flights continue to operate as scheduled all flights departing to the rest of the European capitals have been prohibited until the danger of volcanoashes is gone
Due to the risk of associated to smoke; the natural disaster caused the cancelation of all local flights mainly in northern and central Europe as well. Thereturn of all flights is pending on the information issued by the European Union air transport
We apologies for any delay in handling your queries in our call centers and regret the inconvenience caused by these circumstances out of our control.
SV's attaining third place for the distinction of its website on the internet
H.E. Mr. Khaled A. Almolhem, Director General, Saudi Arabian Airlines (SV) was recently presented with a commemorative plaque by H.E. Eng. Mohamed Jamil Bin Ahmed Mulla, Minister of Communications and Information Technology, on the occasion of SV's attaining third place for the distinction of its website on the internet. The ceremony was held at the King Faisal Hall at the Intercontinental Hotel in Riyadh on 12th December, 2008. The Judges decision was based on Saudi Arabian Airlines distinguishing itself on many levels, including:
1. Aesthetic beauty and attraction 2. Ease of use and perusal 3. Provision of flight information, schedules and rates 4. Comprehensive provision of services electronically
The Ministry of Communication and Information Technology has started organizing the annual Digital Excellence Award in 2005. Its purpose is to concentrate on the inclusion of Arabic content on the internet and the encouragement of initiatives contributing to the enrichment of Arabic content on the internet, in addition to spreading awareness of the existence of such sites to the public in general.
Saudia DG’s Post Extended
The Custodian of the Two Holy Mosques, King Abdullah Bin Abdulaziz, has ordered an extension of service for H.E. Khaled Al-Mulhem in his post as Director General of Saudi Arabian Airlines. The extension will begin on April 24 and extend for a further four years.
New medical service unit at KAIA opens
Mr. Khaled Al-Molhem, Director General of Saudi Arabian Airlines, opened a new medical service unit at King Abdulaziz International Airport in Jeddah recently in order to serve more than 6,000 employees of Maintenance, Cargo and Passenger Services at the airport’s terminals.
Al-Molhem toured the different departments of the medical facility, which is provided with advanced equipment and facilities. The new medical unit would help Saudia employees receive medical services at their work place and they need not go to the airline’s main Medical Service Center.
The new unit has three clinics in addition to an emergency room, beds for diagnosis, special operation rooms to deal with burns, injuries and broken limbs apart from a laboratory and a pharmacy. The three clinics will operate around the clock and seven days of the week. It offers the services of a team of doctors specialized in dermatology, neurology, brain health and internal medicine. It also has an ambulance to transport patients. A lot of developments have taken place at the Medical Service Center last year. It has recruited a number of specialized doctors including naturopathy specialists, modernized its naturopathy section and aviation medicine and developed its emergency section appointing specialist doctors.
H.H Prince Fahad Praises Training
H.H Prince Fahad Al-Abdullah, Assistant Minister of defense and Aviation and Inspector General for Civil Aviation Affairs has recently sent a cable of thanks and appreciation to H.E. The Director General for the achievements accomplished by Saudi Arabian Airlines Training and Development Department during 2007.
H.E. The DG in turn, conveyed his pride and the honor that he and his colleagues at the Airline have felt, receiving such praise from HH Prince Fahad.
The Training and Development Department have been engaged in several programs in 2007 which include the following:
Pioneers of the Future Program
Qualified university graduates were recruited and given intensive courses in Administration, Finance, Marketing, Information Technology and Leadership Skills, as well as specialized courses at IATA, in Aviation Marketing. They were also given practical training at Domestic and International Stations and Aircraft Manufacturing Plants.
Crew Leadership Training
A number of Cockpit Crew was chosen to be trained in administrative and leadership skills to enable them to take over flight operation jobs in the future.
Training Technical Services Staff
This program includes all technical staff and their assistants, who are trained in finance, cost reduction and aviation economics.
Training Program for Finance
This includes all Finance Sector Departments, Domestic and International, and aims at providing programs that hone the skills of Airline Personnel in Accounting, Secretarial Work, Information Technology and others.
Passenger Sales and Services Training
This program includes field training that aims at improving performance by developing personal skills, faster service and interpersonal relations.
Training New Recruits
To train 7490 recruits, 682 training courses were given in 2007.
Performance Management Program
This program aims at developing the necessary skills in performance assessment to gauge employee capabilities.
Finance Courses for Executives
A number of Finance course where provided to the Airline’s executives to help in perfecting their skill and assist in their decision making.
Miscellaneous Training Courses
- Training in the Field of Customer Services
- Training in Finance and Administration
- On-job English Language Training
Privatization of the Prince Sultan Academy
Several meetings were held in this regard and a specialized company was chosen to assist in privatizing the Airline’s training sector, including the Academy. A committee headed by the Academy’s General Manager with representatives from Training and Development, Human Resources and Finance are currently meeting with the specialized company to finalize the matter.
Wednesday, February 27, 2007
SV Celebrates 45 Years in Dubai
Saudi Arabian Airlines (SV) has recently held a ceremony celebrating 45 years of operating its flights to Dubai. The festive event was held at the Grand Hyatt Hotel where a large number of attendees were present. The guests included HH Sheikh Ahmad Bin Saeed Al-Maktoum, President of Civil Aviation and CEO of Emirates Airlines and H.E. The Director General, Mr. Khalid A. Almolhem. Also attending were several SV executives, government officials in the United Arab Emirates and a number of businessmen, media personnel and representatives of tour operators and travel agencies.
Several presentations were given extolling the Airline's exceptional services and the spirit of cooperation it has shown in the region. Cordial speeches were also exchanged by the CEOs of both airlines. The ceremony was concluded by commendations honoring the best travel and government agencies in the area and the presentation of a memento gift by H.E. The DG to HH Sheikh Al-Maktoum.
Tuesday, April 22, 2008
Saudi Airlines launches new website
Jeddah – Saudi Arabian Airlines (SV) has launched its new website on Tuesday April 22, 2008 after some extensive upgrades and development. The new website aims at streamlining online booking for its travelers.
Eng. Khalid Almolhem, Director General of Saudi Arabian Airlines, launched the new website in a press conference held at Saudia’s headquarters in Jeddah.
Almolhem said the upgrade falls in line with the national airline’s information technology master plan to make use of the latest technology to raise the level of services, meet the customers’ requirements, and face increasing competition among global airlines.
“The website has been completely redesigned to serve as a comprehensive center for quick and integrated services, simplifying booking procedures and electronic payment, providing instant information on the various service packages, which include onboard services such as meals, audiovisual entertainment and publications, as well as competitive prices that Saudi Arabian Airlines is offering all year round,” said Almolhem. “Add to that the tourism packages and Al-Fursan services.”
He added that a new portal system was introduced to give the website a “global characteristic,” where customers can begin booking online in the language of their country of origin for any European or American destination, and soon all over the world.
“Customers will experience that Saudi Arabian Airlines is closer to them, offering quick and distinctive services,” said Almolhem. He added that the new website will reduce the pressure on the national carrier’s phone booking facility, and will also reduce human resource expenses.
“By making people do their booking online, we are saving a lot of money that used to be paid to employees.”
Prior to the official launch of the new website, Yousef Abdulgader Attiah, Saudia’s Vice President for Customer Services, took the media through a comprehensive presentation on the new website, including key components in terms of services and information, as well as future upgrades to enhance its competitive position.
Online booking on the new website can be done in five simple steps. Starting with selection of the travel destination, date and class, the client simply moves on to selecting flights via a comprehensive schedule, which appears on the webpage and includes a series of available flights, prices, and class. Step 3 is entering passenger data and selection of the method of payment, step 4 comprises entering any special data for electronic payment, and the final step is to get the printable e-ticket and receive the full details of the flights and the booking reference number.
Upgrading the website is only one part of the airline’s strategic development plan, which includes fleet upgrades, development of its technical infrastructure, and training programs. Privatization has already begun with the catering unit. The next division to be privatized is the cargo unit, and the rest of the sectors to follow.
Improved Onboard Services
Saudi Arabian Airlines has started implementing its new and improved onboard services program. This includes better meal presentations with more options to choose from and a variety of new dishes to suite different pallets. New improvements can also be discerned in the Airline's aircraft cabin interiors with state-of-the-art video displays and communication equipment. The amenities kit has also been improved after an extensive study on the different Sneeds of First and Business Class passengers on international flights. The choice for the designer items included in the "Gentlemen's Kit" rested on German made Etienne Aigner Bath & Body Products. The "Ladies' Kit" and "Infant Kit" are comprised of Italian made designer products by Salvatore Ferragamo. All toiletries included in these kits are good quality, long lasting products that can be used by passengers during their holidays after arriving at their destinations.
The Privatization of Technical Services
An agreement was signed by the Director-General H.E. Eng. Khaled Almelhem for a joint cooperation with Air France and KLM. This comes in the attempts for the Saudi Arabian Airlines to privatize the technical services sector, and to promote its great potential to become in the next few years one of the largest centers for the processing and maintenance of aircraft, engines, and spare parts, in the Middle East.
The agreement is aimed at reducing operating costs, and the development of performance standards and quality controls in the maintenance of aircrafts and engines sector. This will provide the Professional Services Sector an added value while serving both the Saudi Arabian Airlines and other airlines operating within the kingdom.
The internationally recognized Professional Services Sector possesses an experience that surpasses 45 years, with over 90% professional Saudi employees.
Tuesday, December 10, 2007
Governing Board Meeting
His Royal Highness Prince Sultan Bin Abdulaziz, Saudi Crown Prince, Deputy Prime Minister, Minister of Defense and Aviation, Inspector General, and Board Chairman of the Saudi Arabian Airlines Company, hosted the board meeting held at his office in the Ministry of Defense and Aviation on Tuesday 2nd of Hajj 1428, 10th of December 2007, in the presence of the Assistant Minister of Defense and Aviation and Inspector General for Civil Aviation His Highness Prince Fahd bin Abdullah bin Mohammed Al-Saud, in addition to the members of the Governing Council.
During the meeting, the estimated budget for 2008 was reviewed, in addition to the approval of the financial statements and audit reports for the fiscal year ending December 31, 2006. The meeting hosted the signing ceremony for the purchase of (30) Airbus 320 aircrafts for the Saudi Arabian Airlines, of which (8) aircrafts were an optional purchase. The agreement was signed by his Excellency the Director General Khalid bin Abdullah Al-Bahrawi from the Saudi side and Mr. John Leahy Chief Executive Officer of the Airbus Company. The first shipment of the new fleet is expected to arrive in mid 2012, once the manufacturing process is completed, while the remaining aircrafts are expected to arrive in mid 2014. During the meeting, the company signed a "long-term" lease with General Electric Air Services for ten new Airbus 320 aircrafts; the hand over of these aircrafts is expected to take place in November 2009 and to be completed in October 2011. In addition, the Saudi Arabian Airlines signed a letter expressing their desire to hire ten planes of the same class with the "Gulf Wind" investment bank; we are currently expecting to receive these aircrafts at the beginning of April of 2009, and until July of 2010.
Monday, December 31, 2007
Four contracts to develop the information technology sector
Monday the 31st of December, 2007 witnessed the signing of four agreements between Saudi Arabian Airlines and SABRE Company; one of the largest international companies in the provision of technical programs for airlines. The agreements were signed by the Director General H.E. Eng. Khalid bin Abdullah Almolhem and the head of the Department of Products and Airline Solutions, Mr. Steve Klambet. The agreements included the purchase of the following programs: planning schedules, air operations and control operations, ground services, and freight revenues.
The signing of such agreement is part of the comprehensive plan to support and develop the information technology sector for the Saudi Arabia Airlines. It aim is to modernize its technical infrastructure to keep pace with radical transformations witnessed by the air transport industry.
The plan aims to optimize the use of the latest modern technology, in order to provide the highest level of customer service, and to enhance the Airlines’ competitive edge against other local and international airlines.
Monday, February 5, 2007
Saudi Arabian Airlines (SV) launches first E-Ticket
On the 4th of February 2007, Saudi Arabian Airlines had officially announced its entry into the high tech era. By which H.E. Eng. Khalid Abdullah Almolhem, the Director General of Saudi Arabian Airlines, had finished the procedure for the first passenger carries an e-ticket on route JED-DMM-JED along with the annunciation for a conclusive phase in its long history.
The launching was held in the departure terminal in SV building, at the center of King Abdulaziz International Airport in Jeddah, and by the presence of H.E. and a number of SV executives, in addition of a crowd of journalists. The launching of the E-Ticketing project gave a new and different approach for tickets.
Keeping in mind, the other service that has been integrated in the E-Ticketing project, such as internet reservations, boarding pass self-service and voice recognizing system, which enable the passenger to check his reservation status and timetable for the flights.
Monday, January 1, 2007
SV launches Al-Fursan Golden Lounge
Under the patronage of HH Prince Fahad Al-Abdallah, Assistant Minister of Defense and Aviation for Civil Aviation Affairs, Saudi Arabian Airlines (SV) has launched the opening of Al-Fursan Golden Lounge at King Abdulaziz International Airport, Jeddah on December 25th 2006. H.E. Mr. Khalid AlMolhim stated that this will be a great step towards providing better service for SV travelers.
He also added that the new lounge will have improved facilities such as communication equipment, fax and telex machines and internet connections in addition to five star services that include food and beverages.
Other Al-Fursan lounges will be refurbished and redecorated at King Abdulaziz International Airport in Jeddah, King Khalid International Airport in Riyadh, King Fahad International Airport in Dammam and Prince Mohammad Bin Abdulaziz International Airport in Al-Medina to give maximum satisfaction and comfort to Al-Fursan members and First Class and Business Class travelers. Special SV staff will be trained to handle these lounges and provide the best service possible.
Sunday, November 19, 2006
SV Retirees Honored
Under the patronage of HH Prince Fahad Al-Abdallah, Assistant Minister of Defense and Aviation for Civil Aviation Affairs, Saudi Arabian Airlines (SV) hosted a ceremony honoring SV employees who have reached the age of retirement. The ceremony was held at the SV Club in Jeddah on the evening of Sunday, November 19, 2006 and was attended by a number of government officials, SV executives and invited guests. It featured an operetta performed by a local musical group followed by dinner and the presentation of certificates and gifts.
Saturday, November 11, 2006
SV to start Automated Ticketing
Under the guidance of H.E. Mr. Khaled Almolhem, Director General Saudi Arabian Airlines (SV), is starting an automated ticketing program. This program comes in the process of SV upgrading its services to ensure better services, less effort and time consumption for SV passengers. The new program will include the development of the Stars ticketing and reservations system and connect all international stations. It will also provide awareness programs for passengers, travel agents and government sectors. This program meets International Air Transport Aviation (IATA) requirements and is scheduled to begin in 2007.
Saturday, November 11, 2006
Saudi Technical Services staff on the increase
The number of Saudi employees at the Technical Services sector of Saudi Arabian Airlines (SV) has increased by end of September 2006 to 85% of the total number of employees in that sector. This amounts to 5142 employees of the total 6049 staff members. In comparison, the increase was up to 76% of the total in 2000. Technical Services is comprised of technicians, engineers, planners and inspectors and this increase in the number of Saudi employees reflects the great abilities and capabilities of Saudi youth in working on the maintenance of aircraft bodies, engines, avionics and fleet support equipment and proves the success of the airlines technical training programs
Wednesday, November 8, 2006
Custodian of the Two Holy Mosques visits Najran Exhibition
Saudi Arabian Airlines (SV) was honored by the visit of the Custodian of the Two Holy Mosques, King Abdullah Bin Abdulaziz and HRH Crown Prince Sultan Bin Abdulaziz, Deputy Premier, Minister of Defense and Aviation and Inspector General, Chairman of the Board of Saudi Arabian Airlines to the exhibition for the development projects in Najran Area. The Custodian of the Two Holy Mosques and HRH the Crown Prince were met by Mr. Abdulaziz Al-Hazmi, Executive Vice President Marketing and shown around the exhibition. Mr. Al-Hazmi gave a brief history of the airline and its achievements in the past 60 years. The Custodian of the Two Holy Mosques asked that SV double its efforts and provide the best service possible to its passengers.
Saturday, November 4, 2006
Friends of SV employed
Under the directives of HRH Crown Prince Sultan Bin Abdulaziz, Deputy Premier, Minister of Defense and Aviation and Inspector General, Chairman of the Board of Saudi Arabian Airlines (SV) and with follow-ups by HH Prince Fahad Bin Abdullah, all employees who are currently working on temporary jobs under the "Friends of Saudi Arabian Airlines" program will be permanently employed by the airline. The new employees will receive all the benefits provided by the airline to its employees, including increments in salary for transportation and housing allowances and the provision of medical services for themselves and their families. H.E. Mr. Khaled A. Al-Molhem, Director General Saudi Arabian Airlines expressed his thanks and appreciation for the consideration and kind directives given by His Royal Highness.
Saturday, November 4, 2006
Special counters for special need passengers
H.E. Mr. Khaled A. Al-Molhem, Director General Saudi Arabian Airlines has recently given directives to renovate counters at King Khaled International Airport in Riyadh to accommodate passengers with special needs. The counters will conform to special height specifics in accordance with international standards and specifications. Passengers with special needs will also be provided with special lounges at the airport's main terminals to facilitate their travel procedures. In addition these lounges will be equipped with ramps, wheelchairs and special seats for their mobility and comfort. The special needs counters will soon be included at all the Kingdom's airports.
Sunday, October 29, 2006
SV to increase flights to and from Abha
Saudi Arabian Airlines (SV) will increase its flights to Abha's regional airport starting October 29, 2006 as follows:
- 7 direct flights from Abha to Al-Madinah via Taif
3 morning flights (Wednesday - Friday - Monday)
4 evening flights (Tuesday- Wednesday- Friday - Saturday)
- 3 weekly flights to Sharurah
(Wednesday - Friday - Monday)
- 4 weekly flights to Tabuk via Taif or Jizan
(Wednesday - Friday - Saturday - Sunday)
- 12 flights to Taif
2 daily flights except for Thursday
- 4 new flights from Dammam to Abha
(Tuesday - Thursday - Saturday - Sunday)
An additional 2 flights to Jeddah will be added to accommodate the increase in seating capacity over the weekend holiday.
Saturday, September 2, 2006
New service... Receive your ticket by Express mail.
Saudi Arabian Airlines is proudly announcing that it launched the service of Express ticket and boarding pass delivery to customer's working address.
Now, Saudi Arabian Airlines customers can book online, pay online, and order tickets to be delivered to their shipping address within 24 Hours in main cities in Saudi Arabia.
Customers who will make their bookings within 3-4 days from flight departure will benefit from an additional facility to request boarding pass for domestic flights.
To benefit from this service:
- Click on the following link (Booking Online)
- Proceed with your booking
- At step 4 of the confirmation page, select "receive ticket by Express mail" form the delivery options available
This service is free of charge for online customers in an effort to improve and enhance the reservation and ticketing facilities to our valuable customers.
Saturday, July 15, 2006
By Royal Directives SV increases It's flights from Damascus to the Kingdom
HRH Prince Sultan Bin Abdulaziz the Viceroy directs SV to operate additional flights from Damascus International Airport to Jeddah, Riyadh and Dhahran to uplift Saudi citizens wishing to leave Lebanon through Damascus Airport to the Kingdom.
HEDG Mr. Khaled Almolhem announced that based on the Royal Directives SV will accept all Saudi passengers out of Lebanon irrespective of the type of tickets they carry and those without ticket will be carried out free of charge in coordination with the Saudi Embassy in Damascus.
Gurayat and Tabuk stations will be ready to handle extra flights as needed for passengers returning to the Kingdom by car.
Monday, April 24, 2006
SV Excels in providing exceptional service
Saudi Arabian Airlines (SV) has recently achieved great success in an in-flight survey conducted by "Global Traveler" magazine. The survey questionnaire was submitted to different international carriers around the globe to evaluate the service provided on board of their aircraft. SV won first place in best presentation for its men's first class amenities kit and won first place with its Citrus perfume. It also earned second place for skin care products for women.
Tuesday, January 24, 2006
HRH the Crown Prince launches new Embraer service
Under the patronage of HRH Crown Prince Sultan Bin Abdulaziz, Deputy Premier, Minister of Defense and Aviation and Inspector General, Chairman of the Board of Directors of Saudi Arabian Airlines, the airline celebrated on January 03, 2006 the launch of the first two aircraft of its new Embraer fleet.
Saudi Arabian Airlines has purchased for the first time in its history fifteen new Embraer 170 aircrafts in a $400 million self-financed deal. "Saudi Arabian Airlines is the first airline in the Middle East to purchase this type of aircraft," said H.E. Dr. Khaled A. Ben-Bakr, Director General Saudi Arabian Airlines.
H.E. added that the benefits of the Embraer deal to the airline include technology transfers through the preparation and training of Saudi technicians on the maintenance of the new aircraft and the training of pilots on the newly received simulator. Saudi Arabian Airlines received the first two aircraft in December. Another two will be delivered in January, followed by the delivery of one aircraft every month. HRH Prince Sultan received an award from the International Air Transport Association (IATA) regional Vice President for the Middle East and North Africa, Dr. Majdi Sabri on the airline's level of operational safety.