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Contact Customer Relations

Considering its mission statement to be a world class airline with a distinctive Saudi character, that is customer driven and caring employer, Saudi Arabian airlines is committed to providing top quality service and endeavors to achieve total customer satisfaction. Therefore we, at Customer Relations Division, look forward to receiving from our customers their comments and suggestions regarding any aspect of Saudi Arabian Airlines services.


It is our belief that comments and suggestions made by our valued customers are of a vital information source, which enable us to evaluate the services and to take appropriate measures for improvement. Ultimately, this will lead us to achieve our mission.


We, at Customer Relations are grateful to you for taking the time to fill in the form and we assure you that your comments will be thoroughly reviewed for necessary appropriate action.


We hope that Saudi Arabian Airlines will always acquire your confidence every now and then.


For further inquiries, please contact:

Customer Relations

  • Unified Number: +966 920003777

Comments & Suggestions: 

Baggage Claims:

  • Phone Number: +966 12 686 4430

Mailing Address:

Customer Relations (Contact Center)

C.C. 769

P.O. Box 620

Jeddah 21231, Saudi Arabia

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