Saudi Arabian Airlines’ Contingency Plan for Lengthy Tarmac Delays (Saudi Arabian Airlines’ Contingency Plan) describes what Saudi Arabian Airlines will implement within the U.S. airport during a lengthy tarmac delays in accordance with U.S. Department of Transportation (DOT) regulations. Saudi Arabian Airlines shall make its Plan available at the carrier’s website, www.SaudiAirlines.com.
Consistent with DOT regulations, Saudi Arabian Airlines’ Contingency Plan covers all scheduled and public charter direct flights operated by Saudi Arabian Airlines and to any diverted flight to a non-hub U.S airport. Saudi Arabian Airlines’ goal is to make every flight a safe and pleasant experience for our customers.
Saudi Arabian Airlines’ Contingency Plan will be activated during times when customers on these flights are experiencing irregular operations involving a lengthy tarmac delay. In most cases the cause of lengthy tarmac delays are outside of Saudi Arabian Airlines’ reasonable control (e.g., Weather Conditions, Air Traffic Control (ATC) instruction, Government Operating Restrictions, and Airport Construction Projects). There are also times when unanticipated flight delays may occur due to airline operations, but no matter what the cause, Saudi Arabian Airlines commits itself to implement measures under this Plan.
In this concern, our stations within the U.S. have identified all sufficient resources and developed procedures that will allow them to effectively bring a plane off the runway and open the door, giving the passengers the opportunity to deplane within specified time limits.
Saudi Arabian Airlines provides the details of its Plan below:
Should lengthy tarmac occurred, we shall keep our passengers informed of the flight status and reasons of the delay (if known), and will give flight status update every 30 minutes through on-board announcement and communication messaging to our passengers.
- Providing adequate food, water and medical assistance on-board the flight while on tarmac:
If for instance, aircraft remains on tarmac for more than two hours, we shall provide our passengers on-board with an adequate food and potable water no later than 2 hours time after the aircraft doors closed (in the case of departure) or touches down (in the case of arrival) or in case passengers not allowed to leave the aircraft if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
For all flights covered by this Plan, Saudi Arabian Airlines will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac. Our flight attendants are very well trained for dealing with medical assistance on board the aircraft.
- Deplaning Passengers due to tarmac delay after 3 hours:
If our flight shall remain on tarmac for more than 3 hours, we will start taking action for deplaning our passengers to the terminal, or to any parking position/hardstand assigned for our flight by ATC with door open. Our U.S Station at the airport in USA, or our handling agent at any U.S airport that our flight is diverted to, are ready to get the plane off the tarmac upon the coordination with the pilot-in-command, and will serve passengers' needs including to deplane any passenger opted to drop off the plane and/or require changing his flight schedule to another time or re-routing on our flights or even endorsing his travel on another selected airline.
Our Operation Control Center (OCC) is responsible for management of the flights delays and cancellations. OCC will keep records for all lengthy tarmac flights delay and will pass these information on timely manner to all concerned divisions including passing them to our company website owner , and tracking messaging passengers through the involved station whenever length tarmac delay is occurred.
Saudi Arabian Airlines is committed to have sufficient resources to implement this Plan at each airport is serving in USA. Our U.S Stations have an operation standards applicable to all our stations around the world as well, and that now meets the DOT requirements and ready in place for handling any extended on-board tarmac delays and/or diversions.
All sufficient resources are available to cover handling our flights at such situations, and our procedures are updated to allow stations to actively serve passengers on-board our planes on tarmac or after getting the plane out of the runway with door open or if possible deplaning them to the terminal.
Our U.S Stations will coordinate our Plan resources with each Airport Operations Authorities and the Government Local Agencies to meet the tarmac delays rule requirements. This includes back-up methods for an inoperative equipment and the provisioning and servicing of aircraft. This coordination will include medium and large diversion airports.