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Alfursan World (Newsletter)
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Program News

SAUDIA receives 4-Star SkyTrax rating and other prestigious awards

 

SAUDIA is making significant progress in improving customer experience and this has been recognised at the 2014 SkyTrax World Airline Awards.

 

SAUDIA was awarded the 4-Star Airline Rating; a seal of Quality Approval presently awarded to only 35 airlines, recognising airlines that deliver a good overall quality performance. We are delighted to have been awarded this rating and will continue to strive for further excellence for the benefit of our customers.

 

Furthermore, SAUDIA was proud to be announced the winner of the Best Airline First Class Comfort Amenities and the World's Best Economy Class Airline Seat. SAUDIA was also nominated for the World's Most Improved Airline award.

 

SkyTrax hosts the World Airline Awards annually, a prestigious accolade for the global airline industry and an event that is well contested in all categories. Travellers from more than 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners, ensuring the World Airline Awards are a global benchmark of airline excellence. The survey covers 245 airlines and measures standards across 41 key performance indicators. Being able to win these awards in the face of such competition is a true indication of the effort SAUDIA is dedicating to improving customer experience.

 

To discover the latest SAUDIA announcements and exclusive Alfursan member privileges, please visit www.saudiairlines.com

 

First Class and Business Class passengers to enjoy regional first

 

 

As part of our continued efforts to upgrade onboard service and enhance customer convenience, SAUDIA are now providing complimentary inflight WiFi access codes to our First Class and Business Class customers on selected flights.

 

SAUDIA are the first airline in the Middle East to offer this benefit. First Class and Business Class customers flying SAUDIA’s USA, London, Paris and Dubai (and very shortly, Madrid) routes will receive free OnAir access codes prior to boarding.

 

The automated service simply requires customers to provide their cellular phone number at check in. Once a customer has been issued their boarding pass, the WiFi access code will be sent directly to their cell phone allowing immediate OnAir access when the aircraft is airborne.

 

Customers travelling in Guest Class can continue to purchase their OnAir WiFi access onboard.

 

New benefits are frequently being added to SAUDIA’s onboard services. Stay up to date with all the latest news by visiting the SAUDIA website at www.saudiairlines.com

 

Enjoy more of the West Coast with our Virgin America codeshare

 

See even more of the USA with SAUDIA’s latest codeshare partnership with Virgin America. In addition to SAUDIA’s existing routes to New York (JFK), Washington (IAD) and Los Angeles (LAX), customers can now access an even larger network of cities with ease.

 

Since launching in 2007, Virgin America has captured many travel industry best-in-class awards, including Condé Nast’s Best Domestic Airline and Best Business/First Class for six consecutive years, and Travel+Leisure’s Best Domestic Airline for six consecutive years.

 

By partnering with Virgin America, SAUDIA provides codeshare flights to San Francisco (SFO), Las Vegas (LAS) and Seattle (SEA). The Virgin America operated flights connect through LAX and are a welcome addition to the thousands of other worldwide destinations that can be accessed with SAUDIA’s SkyTeam partners.

 

To find out more about SAUDIA’s USA flight schedules please visit www.saudiairlines.com  

 

Get up to 50% Bonus Miles with the Buy Miles Promotion

 

Buy, Gift or Transfer Alfursan Reward Miles at www.alfursanonline.com and get up to 50% extra Bonus Miles.

This great opportunity is valid until August 31 2014, so act now and top-up your Reward Miles balance.

Further details on how the Buy Miles Promotion rewards you can be found in the table below:

 

For details on how the Buy Miles Promotion rewards you can be found in the table below:

 

Number of Miles Buy/ Gift Miles Transfer
1,000 - 9,000 Miles 20% Bonus 10% Bonus
10,000 - 19,000 Miles 30% Bonus 20% Bonus
20,000 - 29,000 Miles 40% Bonus 30% Bonus
30,000 - 39,000 Miles 50% Bonus 40% Bonus
40,000 Miles 50% Bonus 50% Bonus
41,000 - 60,000 Miles Not applicable 50% Bonus



To take advantage of this promotion, please visit www.alfursanonline.com.

 

Terms & Conditions:

  • The Buy Miles promotion is valid from now until August 31,2014. 
  • The Bonus Miles from each Gift/ Transfer transaction will be awarded to the account of the friend/family member for whom the Miles are gifted/transferred. 
  • Miles may be purchased or gifted for SAR 0.1125 per mile. 
  • Miles may be transferred for SAR 0.05625 per mile. 
  • The minimum amount of Miles that can be purchased or gifted is 1,000 Miles. 
  • A maximum of 40,000 Reward Miles can be purchased or gifted in a calendar year. 
  • A maximum of 60,000 Reward Miles can be transferred in a calendar year. 
  • Additional GST/HST will be charged to Canadian residents. 
  • Purchased Reward Miles are non-refundable. 
  • Reward Miles purchased, gifted or transferred will be posted within 24 hours. 
  • Purchased Reward Miles do not count towards status upgrades. 
  • All standard Alfursan program rules and conditions apply.

 

 

 

Complimentary Riyadh lounge access for Alfursan Silver and Gold members

 

As elite members of Alfursan, we truly recognize the importance of our Silver Elite and Gold Elite Plus members and therefore we constantly seek out new opportunities to provide even more exclusive benefits and privileges to enhance travel experiences with us.

 

We are now pleased to announce the opening of a new Alfursan Lounge in the domestic terminal of Riyadh’s King Khalid International Airport. The new lounge includes modern, elegant and attractive facilities and services that have been designed to complement the new identity of SAUDIA. Located on the mezzanine floor, the 1,200m² lounge has capacity for 220 guests. A luxurious seating area, concierge service, an exclusive dining section and a fully-equipped business center are just some of the many features the new lounge offers.

 

The opening of this lounge is part of an overall strategy to enhance all Alfursan lounges in Domestic & International terminals throughout Saudi Arabia. Below is a list of all the airports where the upcoming Alfursan lounges will be opening:

 

King Fahad International Terminal in Dammam

 

  • Size : 1000 m²
  • Capacity : 185 guests
  • Opening planned : late 2014

 

King Fahad Domestic Terminal in Dammam

 

  • Size : 1000 m²
  • Capacity : 200 guests
  • Opening planned : late 2014

 

Prince Mohammad bin Abdulaziz International Airport in Medina

 

  • Size : 800 m²
  • Capacity : 90 guests
  • Opening planned : early 2015

 

Also coming soon,

First Class lounge in King Abdulaziz International Terminal in Jeddah

 

  • Size : 2000 m²
  • Capacity : 180 guests

 

Business Class lounge in King Abdulaziz International Terminal in Jeddah

 

  • Size : 2700 m²
  • Capacity : 360 guests

 

Arrivals  lounge in King Abdulaziz International Terminal in Jeddah

 

  • Size : 800 m²
  • Capacity : 60 guests

 

For more information regarding lounge access and the other benefits of each Alfursan membership tier, please visit http://www.alfursanonline.com.

 

 

Important Safety Instructions to ensure a smooth and safe flight journey

 

Please take note of the below safety instructions with regards to your luggage to ensure a safe and smoother trip with Saudia or any of our SkyTeam partners:

 

  • Carry-on baggage must not exceed 9kg in First and Business class cabins and 7kg in Economy class cabins. Please also ensure baggage size does not exceed that of overhead compartment capacity on board.
  • For your safety and the safety of all passengers onboard it is forbidden to carry compressed and liquid materials in either check-in baggage or carry-on baggage.
  • Ensure labels containing your name and phone numbers (clearly written) are properly fixed using adhesive on the inside and outside of your baggage.
  • Do not place valuables and important documents inside baggage that will be checked-in.
  • Ensure that your baggage is secured by lock or key lock before you check it in.
  • Identify your baggage using tag numbers and not by type and colour

 

For more information, please visit www.saudiairlines.com.

 

 

Travel the world for free with SkyTeam

 

As a member of the SkyTeam global airline alliance, Saudia provides Alfursan members access to an extensive global network of airlines. As an Alfursan member you can earn and redeem Miles throughout the entire SkyTeam network – putting more than 15,000 daily flights to over 1,000 destinations across 178 countries at your fingertips.

 

Alfursan Miles can be redeemed for a wide choice of free flights with the following airlines – Air France, KLM, Middle East Airlines, Czech Airlines, Delta Airlines, Air Europa, Kenya Airways and Vietnam Airlines.

 

To find out how many Miles are required to redeem a flight with a SkyTeam partner, just visit the following AlFursan website links:

 

For flights from or to KSA

For all other flights

 

Learn more on the latest Alfursan program developments

 

As part of our on-going efforts to make your experience with Alfursan more rewarding, we have made a few changes to the earning and redemptions tables. Here, we explain this further

Starting 1st April 2014, we will have separate earning structures for domestic and international flights, ensuring you earn more Miles wherever you fly to. Below are the new earning tables with the percentage of Miles you can earn:

 

For Saudia Domestic Flights:

 

Ticket Purchased – Domestic Fare-code Earning rate on Miles flown
First Class “Premium” F 250% of miles flown
Business Class “Premium” J 175% of miles flown
Guest Class “Premium” Q 100% of miles flown
Guest Class “Value” U 75% of miles flown


*Charter flights, reward flights, discounted Airline Industry tickets and other non-commercial fares would not be eligible for Alfursan Reward Miles.

 

For Saudia International flights:

 

*Ticket Purchased- International Fare-code Earning rate
First Class “Premium” F, P,A 250% of miles flown
Business Class “Premium” J 175% of miles flown
Business Class “Value” C, D, I 150% of miles flown
Guest Class “Premium” Y 100% of miles flown
Guest Class “Value” E, B, M, K, H, Q ,L, T 75% of miles flown
Guest Class “Super Saver” G, N, V 50% of miles flown


*Charter flights, reward flights, discounted Airline Industry tickets and other non-commercial fares would not be eligible for Alfursan Reward Miles.

 

 

In addition, we have updated our redemption tables to include our newest destinations, please click here to have a look

For more information, please visit www.alfursanonline.com

 

Exclusive privileges for Gold Elite Plus & Silver Elite members

 

We are constantly looking for ways to reward your loyalty with premium Alfursan benefits and want to enhance your travel experience with the highest levels of service and comfort, whether on the ground or in the air.

 

Start your journey with the peaceful and relaxed atmosphere of our Alfursan Lounges. From 1st April 2014:

 

  • As an Alfursan Silver Elite member, you and 3 of your family members will have access to Business Class lounges when flying on Saudia flights even while travelling on Guest tickets.
  • With your Alfursan Gold Elite Plus membership you and 3 members of your family & one guest can relax in First Class Lounges when you are flying on Saudia flights. And with your SkyTeam Elite Plus status, you and one guest can enjoy SkyTeam lounge access when travelling on or connecting to/from a same day international flight operated by a SkyTeam partner.

 

What’s more, as an Alfursan Gold Elite Plus & Silver Elite members you can now enjoy a dedicated service counter at Jeddah Airport. The counter is the start of many more that will be opened across airports in the Kingdom and will offer a variety of services which include:

 

  • Upgrade Redemptions.
  • Ticketing & reservations requirements.
  • Highest Priority Wait listing for International & domestic flights.
  • Missing Miles requests and enquiries.
  • Payment Acceptance for cancellation of reward tickets and Miles re-crediting.

 

To find out more about Alfursan Lounges, your exclusive access privileges, and our dedicated Alfursan counter at Jeddah Airport, please click here.

 

Fly direct to Manchester and Los Angeles with Saudia

 

 

With the launch of the direct non-stop flights to Manchester and Los Angeles, you can now enjoy even more convenience and comfort from Saudia.

 

  • From March 31, 2014 Saudia will be flying to Los Angeles three times a week – direct and non-stop. Visit the West Coast’s most famous city and experience high levels of comfort, entertainment and service aboard our modern Boeing 777-300ER fleet.
  • From April 1, 2014, you can fly to Manchester, the UK’s second city, direct and non-stop. Three weekly flights from Jeddah can be enjoyed in the spacious and relaxing surrounds of our fleet of Boeing 777s.

 


Below is the flight Schedule for flights to Manchester Starting April 1, 2014 :

 

Sunday, Tuesday & Thursday
Route Departure Time Arrival Time
Jeddah to Manchester 03:30 08:15

 

Below is the flight Schedule for flights to Los Angeles Starting March 31, 2014 :

 

Saturday, Monday & Thursday
Route Departure Time Arrival Time
Jeddah to Los Angeles 03:50 10:00

 

For more information, please go ahead and visit our website http://www.saudiairlines.com.

 
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